Refund policy

Last Updated: October 26, 2026

Thank you for shopping with Nuonaite.

This Return and Refund Policy explains our return eligibility, return process, shipping responsibilities, and refund procedures.

1. Return Window

Customers may request a return within 30 days after delivery.

To be eligible for a return, items must generally be:

  • Unused, unworn, and unwashed

  • In their original condition

  • With original tags and packaging, where applicable

  • Accompanied by proof of purchase or an order number

Items damaged by the customer after delivery are not eligible for return, except where required by applicable law.

2. How to Request a Return

To request a return, contact:

Email: info@nuonaite.com

Please include your order number, the item you wish to return, and the reason for your request.

Our customer service team will review your request and provide return instructions and the appropriate return mailing address.

Returns are accepted by mail only.

Please do not send an item back before receiving return instructions.

3. Return Shipping Costs

For returns due to personal preference, incorrect size selection, change of mind, or other non-defective reasons, customers are responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or incorrectly shipped due to our error, Nuonaite will cover the applicable return shipping cost.

Nuonaite does not charge a restocking fee.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, please contact us within the applicable return period.

Include your order number, a description of the issue, and clear photos when applicable.

We will review the issue and provide an appropriate resolution, which may include a replacement or refund.

Nothing in this policy limits any mandatory consumer rights under applicable law.

5. Non-Returnable Items

The following items generally cannot be returned:

  • Used, worn, washed, or customer-damaged items

  • Personalized or customized products

  • Gift cards

  • Products clearly marked as Final Sale or Non-Returnable before purchase

These restrictions do not affect applicable rights relating to defective, damaged, incorrect, or materially misdescribed products.

6. Exchanges

If you need a different size, color, or product, please contact our customer service team.

Exchanges may be available depending on product availability.

In some cases, you may need to return the original item and place a new order.

7. Refund Processing

Once we receive your returned item, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be processed within 5 business days after we receive the returned item.

Refunds are issued to the original payment method.

After the refund has been issued, please allow approximately 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

8. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before processing or shipment.

Once an order has entered processing or shipped, cancellation may no longer be possible.

If we cancel an order after payment has been collected, the amount paid for the canceled items will be refunded to the original payment method.

9. Contact Us

For returns, exchanges, or refund questions, contact:

Store Name: Nuonaite
Website: https://nuonaite.com
Email: info@nuonaite.com
Phone: +1 239-342-4767
Contact Address: 251 International Pkwy, Sunrise, FL 33325, United States